Returns & Exchanges

At Santos Organics, we stand by the quality of our organic products and want you to be completely satisfied with your purchase. If you receive an item that is damaged, faulty, or not as described, we are committed to providing a swift resolution through a replacement or refund.

Return Process

• 1.
  Contact Customer Support

  Email our team within 48 hours of receiving your order with your order number and any relevant photos of the items in question.

• 2.
  Assessment and Approval

  Our team will review your request to ensure it meets our health and safety standards for returns, especially concerning perishable food items.

• 3.
  Return Shipping

  Once approved, pack the items securely in their original packaging; we will provide a prepaid shipping label if the return is due to our error.

• 4.
  Refund Processing

  After we receive and inspect your returned goods, your refund or store credit will be processed within 5-7 business days.